Privacy Policy

Introduction

Silent Foxtrot Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional experience
• Course Information: Training preferences, learning goals, speaking experience level
• Communication Records: Correspondence with us, feedback, testimonials
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, website usage data

How We Collect Information

We collect personal information through:

• Website forms (contact forms, newsletter subscriptions, course enrollments)
• Phone calls and email correspondence
• In-person interactions at training sessions or events
• Cookies and similar tracking technologies on our website
• Third-party platforms when you interact with our social media accounts
• Professional networks and referrals (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes

• Providing public speaking training services and courses
• Processing course enrollments and payments
• Communicating with you about our services
• Scheduling and conducting training sessions
• Providing customer support and responding to inquiries
• Issuing certificates and course completion documentation

Secondary Purposes

• Sending newsletters and educational content (with your consent)
• Marketing and promoting our services (where permitted)
• Improving our website and services through analytics
• Conducting research and developing new training programs
• Compliance with legal obligations
• Protecting our rights and preventing fraud

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for handling transactions
• Email marketing platforms for newsletter distribution
• Website hosting and analytics providers
• Cloud storage and backup services
• Professional advisors (lawyers, accountants, consultants)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Respond to government requests or regulatory inquiries

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

Essential Cookies

Necessary for website functionality, including:

• Session management
• Security features
• Form submission processing
• Cookie consent preferences

Analytics Cookies

Help us understand website usage through:

• Google Analytics (anonymized data)
• Page view tracking
• User behavior analysis
• Performance monitoring

Marketing Cookies

Used for advertising and remarketing (with your consent):

• Social media pixels
• Advertising platform tracking
• Personalized content delivery

You can manage cookie preferences through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• SSL encryption for data transmission
• Secure hosting infrastructure
• Regular security updates and patches
• Access controls and authentication
• Data backup and recovery systems

Organizational Measures

• Staff training on privacy and security
• Limited access to personal information
• Regular security audits and assessments
• Incident response procedures
• Vendor security requirements

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Course participants: 7 years after course completion (for certification and tax purposes)
• Marketing contacts: Until you unsubscribe or withdraw consent
• Website visitors: Analytics data retained for 26 months
• Inquiry records: 3 years from last contact
• Financial records: 7 years as required by Australian tax law

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access

You can request access to the personal information we hold about you, including details about how it's being used.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Objection

You can object to certain uses of your personal information, particularly for direct marketing.

Portability

You can request a copy of your personal information in a structured, machine-readable format.

Withdrawal of Consent

You can withdraw consent for processing based on consent at any time.

To exercise these rights, contact us using the details provided below. We will respond within 30 days of receiving your request.

International Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure adequate protection through:

• Adequacy decisions by the Australian Privacy Commissioner
• Standard contractual clauses
• Certification schemes
• Your explicit consent

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "last modified" date
• Notify you of significant changes via email or website notice
• Obtain consent for material changes affecting your rights

Complaints and Contact Information

If you have questions, concerns, or complaints about our privacy practices, please contact us:

We will investigate your complaint and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

Definitions

• Personal Information: Information that identifies you or could reasonably identify you
• Sensitive Information: Information about health, political opinions, religious beliefs, etc.
• Processing: Any operation performed on personal information, including collection, use, storage, and disclosure
• Consent: Voluntary agreement to the processing of personal information